FAQ
1. Do you ship via truck?
Yes. For larger orders that are over 200 lbs. we offer the option to ship via common carrier. At checkout, select "Best Way" as your shipping method and continue checkout as you normally would. Please note that this is not always the least expensive option. We include the residential surcharge but do not include a liftgate. If you require a liftgate, please call customer service with a credit card to pay this additional cost.
2. Do you have Coupons or Discounts?
Occasionally we send out coupon codes or specials through our newsletter or our Facebook page. This is the only way to receive these. Please be sure to sign up for our mailing list and "Like" us on Facebook. Please note that discounts do not "stack", meaning that if you are receiving a quantity discount, a discount code will not work in addition to the quantity discount.
We welcome orders from our friends to the North! While we are not able to provide free shipping, we have tried to put into place a reasonable way to ship pallet orders.
Our freight shipping option does include residential service but does not include a liftgate. The driver will bring the pallet to the back of the truck for you to take them off.
Note, you must have a customs broker to use this service. Please send an email to shipping@eapinnovations.com with the name and phone number of your customs broker and include your order number (eg. EA-xxxx).
7. P.O Boxes
Please note that we do not ship to PO Boxes. Please enter a physical address for where you would like your order to be delivered.
8. Discount not working?
Our website does not allow discount "stacking". Thus, if you get a quantity discount, no other discount or coupon will work.
Another potential issue could be if you visit, put something in your cart, leave, return, change the cart, etc. This will usually break all discounts. The way to fix this is to empty your cart, clear your cache (browser specific. Google for instructions), close all of your browser windows and then reopen our website.