FAQ
1. Do you ship via truck?
Yes. For larger orders that are over 200 lbs. we offer the option to ship via common carrier. At checkout, select "Best Way" as your shipping method and continue checkout as you normally would. Please note that this is not always the least expensive option. We include the residential surcharge but do not include a liftgate. If you require a liftgate, please call customer service with a credit card to pay this additional cost.
2. Do you have Coupons or Discounts?
Occasionally we send out coupon codes or specials through our newsletter or our Facebook page. This is the only way to receive these. Please be sure to sign up for our mailing list and "Like" us on Facebook.
Shipping cost is a real cost of doing business and should be calculated into your cost when comparing vendors.
We do not mark up shipping and it is calculated based upon weight and zip code. Thus, we do not offer shipping discounts of any kind on candle making supplies.
3. Shipping Suggestions
We know shipping costs can add up. So here is a shipping suggestion for your future orders. Packages ship by the larger of dimensional weight or actual weight. This means that light "airy" glass will cost more to ship because the dimensional weight is greater than the actual weight. A way to help with this is to add some heavier items to your order. *Note that wax is not an option because wax always ships by itself.*
4. Backorders
Items that are not available at the time an order is placed will be ordered from the manufacturer and brought in on the next truck. We are unable to offer refunds for backorders. We CAN split the shipment but this will result in additional shipping charges.
5. Free Shipping Options
We now offer free shipping on orders over $50. Generally, this option should not increase the shipping time, however, the method is at our discretion. Orders that receive Free Shipping may not be "split-shipped".