FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
1. Do you ship via truck?
Yes. For larger orders that are over 200 lbs. we offer the option to ship via common carrier. At checkout, select "Best Way" as your shipping method and continue checkout as you normally would. Please note that this is not always the least expensive option. We include the residential surcharge but do not include a liftgate. If you require a liftgate, please call customer service with a credit card to pay this additional cost.
2. Do you have Coupons or Discounts?
Occasionally we send out coupon codes or specials through our newsletter or our Facebook page. This is the only way to receive these. Please be sure to sign up for our mailing list and "Like" us on Facebook. Please note that discounts do not "stack", meaning that if you are receiving a quantity discount, a discount code will not work in addition to the quantity discount.
We welcome orders from our friends to the North! While we are not able to provide free shipping, we have tried to put into place a reasonable way to ship pallet orders.
Our freight shipping option does include residential service but does not include a liftgate. The driver will bring the pallet to the back of the truck for you to take them off.
Note, you must have a customs broker to use this service. Please send an email to shipping@eapinnovations.com with the name and phone number of your customs broker and include your order number (eg. EA-xxxx).
8. P.O Boxes
Please note that we do not ship to PO Boxes. Please enter a physical address for where you would like your order to be delivered.
Use tabs to highlight unique features, sizing information, or other sales information.
Use tabs to highlight unique features, sizing information, or other sales information.
Use tabs to highlight unique features, sizing information, or other sales information.
Use tabs to highlight unique features, sizing information, or other sales information.
Use tabs to highlight unique features, sizing information, or other sales information.