COVID-19 Status and Updates
Please check here for updates as this situation continues to develop. The most recent posts will be at the top of the page.
November 4, 2021
Shipping will be delayed over the next couple of days as we have several employees out sick. Thank you for your understanding.
October 29, 2021
Unfortunately, carriers are no longer accepting responsibility for missing packages due to "porch pirates". So, we have made the decision to require a signature on every shipment. This has resulted in a price increase across the board to accommodate the cost of the signature requirement.
We strongly recommend that you sign up for both carrier management systems. They are free to use and you can reroute packages to be delivered when you will be home, to an alternate location, etc. Fedex's program is called Fedex Delivery Manager. UPS' program is called UPS My Choice.
October 5, 2021
Libbey has informed us that we may not receive any more 917CD or 918CD until 2022. Please consider the Arc versions of the jars as those will be arriving this month (53224 and 53232, respectively).
In addition, Libbey has announced an increase in the surcharges placed on items coming out of Asia. This will impact 917CD, 918CD, 2917 and others.
July 9, 2021
Libbey has announced a surcharge of 8% to 37% on jars produced overseas. This pricing is effective immediately.
July 8, 2021
Arc International has announced a price increase across their entire catalog, effective July 1st. This increase is between 12-15%.
June 14, 2021
Inflation has reared its ugly head! We are seeing price increases on nearly EVERYTHING! Wax pricing has gone up 33% in the past 4 months. We no longer sell vegetable waxes because those prices have doubled in the past 12 months. Shipping/Freight costs are rising. We expect significant price increases on glass very soon.
If you are able, we recommend stocking up as much as you can. Of course, as prices rise, be sure to increase your prices as well to protect your margin.
June 1, 2021
Libbey continues to have stock issues and is working to get caught up as quickly as possible. New stock is arriving weekly so keep checking back.
Arc is also behind but is working to get caught up as well. We expect the 53232 very soon and the 53224 in late June. The 00816 will be arriving in early July.
As the pandemic winds down, we are going to remove the banner from the front page but will continue to keep this page updated periodically.
February 18, 2021
We are still receiving new inventory every week. Pickup hours are still Tuesday through Friday from 10am to 2pm.
August 5, 2020
We are continuing to get new inventory in every week. We have added a feature to our site that allows you to be notified when an item is back in stock.
Note that, as we work to build inventory, often times our deliveries are already sold by the time they arrive. We use the "Back in Stock" button to help us know what is needed most when we order.
July 9, 2020
Effective immediately our pickup hours are 10:00 AM to 2:00 PM, Tuesday through Friday.
In addition, we are not able to offer telephone support at this time. Please email us through the website for assistance.
May 30, 2020
All items may now be purchased even if they are currently out of stock. Please be sure to look at stock levels before making your purchase as we cannot offer refunds due to backorders.
Trucks are arriving weekly now so, even if an item is backordered, lead times will be short.
May 20, 2020
We are back to shipping 5 days a week and new product is arriving weekly.
May 7, 2020
We are shipping orders 3 days per week, Monday, Wednesday and Friday. As demand increases, we will return to our regular, full shipping schedule.
April 28, 2020
We are getting a small truck in from Libbey! Limited stock coming in as only one DC is open now but we are hoping that the Toledo DC will open very soon.
April 15, 2020
We know everyone is concerned about the COVID-19 outbreak and the impacts the virus may have on our daily lives. We take the health and safety of our customers, staff, and community very seriously. As such, we are taking precautions to do our part in mitigating the spread of COVID-19. Here are the things we want you to know.
EAP Innovations is open for business, and we are confident that our facilities and practices are safe.
Our office staff is working remotely for the foreseeable future, and our warehouse staff is working staggered shifts.
At this time, we are not able to offer Warehouse Pickup as an option, but we can ship your order to you.
We are seeing some interruptions in our supply chain. For instance, Libbey is not shipping at this time, nor is our supplier for NatureWax. These items are limited to what is in stock until we can get replenishments from the manufacturers. Of course you can still order most items, even if they are out of stock and we will ship on a First-In/First-Out basis once our shipments arrive.
Please review inventory for each item that you order. We cannot offer a refund due to backorders.
April 1, 2020
During this difficult and rapidly changing time, we want to assure our customers, partners and suppliers that EAP Innovations is prepared for the upcoming challenges. We understand the positive, critical role that the supply chain provides to consumers across the country. As an integral part of the supply chain, we will do what is needed to meet customer expectations.
This page has been created to provide you with necessary information and relay changes and updates as they occur. If you have any questions, please reach out to us at firstname.lastname@example.org, via our contact form or your local representative.
When freight or package drivers arrive to pick up or drop off shipments, we would like to use a "zero contact" policy.
Please let our staff know you are here and you may wait in your cab while we unload the shipment.
Outbound FreightPlease let our staff know you are here and you may wait in your cab while we load the shipment.
Parcel PickupWhen drivers arrive, we will have the outgoing packages in a designated place for you to scan and load them into your truck.
Please leave the packages in the designated place.
At this time, we are not able to offer Warehouse Pickup as an option for delivery. As soon as the COVID-19 restrictions are lifted, we will resume allowing pickups.
Please contact us if you have any questions regarding the servicing of your account.