COVID-19 Status and Updates
Please check here for updates as this situation continues to develop. The most recent posts will be at the top of the page.
August 5, 2020
We are continuing to get new inventory in every week. We have added a feature to our site that allows you to be notified when an item is back in stock.
Note that, as we work to build inventory, often times our deliveries are already sold by the time they arrive. We use the "Back in Stock" button to help us know what is needed most when we order.
July 9, 2020
Effective immediately our pickup hours are 10:00 AM to 2:00 PM, Tuesday through Friday.
In addition, we are not able to offer telephone support at this time. Please email us through the website for assistance.
May 30, 2020
All items may now be purchased even if they are currently out of stock. Please be sure to look at stock levels before making your purchase as we cannot offer refunds due to backorders.
Trucks are arriving weekly now so, even if an item is backordered, lead times will be short.
May 20, 2020
We are back to shipping 5 days a week and new product is arriving weekly.
May 7, 2020
We are shipping orders 3 days per week, Monday, Wednesday and Friday. As demand increases, we will return to our regular, full shipping schedule.
April 28, 2020
We are getting a small truck in from Libbey! Limited stock coming in as only one DC is open now but we are hoping that the Toledo DC will open very soon.
April 15, 2020
We know everyone is concerned about the COVID-19 outbreak and the impacts the virus may have on our daily lives. We take the health and safety of our customers, staff, and community very seriously. As such, we are taking precautions to do our part in mitigating the spread of COVID-19. Here are the things we want you to know.
EAP Innovations is open for business, and we are confident that our facilities and practices are safe.
Our office staff is working remotely for the foreseeable future, and our warehouse staff is working staggered shifts.
At this time, we are not able to offer Warehouse Pickup as an option, but we can ship your order to you.
We are seeing some interruptions in our supply chain. For instance, Libbey is not shipping at this time, nor is our supplier for NatureWax. These items are limited to what is in stock until we can get replenishments from the manufacturers. Of course you can still order most items, even if they are out of stock and we will ship on a First-In/First-Out basis once our shipments arrive.
Please review inventory for each item that you order. We cannot offer a refund due to backorders.
April 1, 2020
During this difficult and rapidly changing time, we want to assure our customers, partners and suppliers that EAP Innovations is prepared for the upcoming challenges. We understand the positive, critical role that the supply chain provides to consumers across the country. As an integral part of the supply chain, we will do what is needed to meet customer expectations.
This page has been created to provide you with necessary information and relay changes and updates as they occur. If you have any questions, please reach out to us at firstname.lastname@example.org, via our contact form or your local representative.
When freight or package drivers arrive to pick up or drop off shipments, we would like to use a "zero contact" policy.
Please let our staff know you are here and you may wait in your cab while we unload the shipment.
Outbound FreightPlease let our staff know you are here and you may wait in your cab while we load the shipment.
Parcel PickupWhen drivers arrive, we will have the outgoing packages in a designated place for you to scan and load them into your truck.
Please leave the packages in the designated place.
At this time, we are not able to offer Warehouse Pickup as an option for delivery. As soon as the COVID-19 restrictions are lifted, we will resume allowing pickups.
Please contact us if you have any questions regarding the servicing of your account.